SHIPPING, RETURNS & GIFT WRAPPING
SHIPPING & DELIVERY
We offer Free Ground Shipping within the continental U.S. on orders over $100. For orders within the continental U.S. under $100, we charge a flat shipping fee of $9.95. Delivery of item(s) can take anywhere from 1-5 business days within the U.S., depending on your location. Orders received over the weekend, holidays or after 9:30 am EST on regular business days will ship the following business day. 2-Day expedited shipping will be delivered within 2 business days from dispatch. International shipping fees will vary, depending on destination and may be subject to import duties and taxes upon arrival. Shipments to P.O. Box addresses will be shipped via USPS (expedited shipping not available to P.O. Box).
UMBRELLA REPAIRS & REPLACEMENTS
All Davek umbrellas are covered under our Unconditional Lifetime Guarantee. If, at any time, you find any defect in material or workmanship, or the umbrella should fail to function properly, we will gladly repair or replace it at no charge (except shipping & handling). If original purchase was not made directly on davekny.com, we may require proof of purchase. Follow the instructions here.
RETURNS (FOR REFUND & EXCHANGE)
Please Note: Return for refund policy below only applies to purchases made online on www.davekny.com.
We want to make sure you are absolutely thrilled with your purchase. If, for any reason whatsoever, you are not 100% satisfied with your order, return the unused item within 30 days of purchase for a refund. Simply follow these instructions:
Ship the unused unit back to us, including all original packing supplies, hang tags, and loss protection card (if applicable). Please include a note with your name, address, email and daytime phone number along with your instructions to:
NO DROP-OFFS, please mail the product back to us. For items being sent to our Returns department, please be sure to ship via insured, traceable mail. This service is offered by UPS, Fedex and other carriers. You can expect a refund for the cost of the returned item(s) in the same form of payment originally used for purchase within 30 days of receipt of return. All shipping costs and gift wrapping fees are non-refundable. If an item is returned whose original purchase was made with free shipping, $9.95 will be deducted from refunded amount to cover the cost of original shipment. For bag purchases only, we offer free return shipping (if returned within 30 days of original purchase). If you wish to return your bag for refund, email us at support@davekny.com within 30 days of original bag purchase. Free bag return is available only for one bag per order. Free bag return offer excludes purchases made after 30-days and items purchased on final clearance.
GIFT WRAPPING
Optional gift wrapping is available for most items for an additional $3.95. A “Gift Wrap” or “Gift Wrap Bag” checkbox will appear for those items where gift wrapping is available. Items that come in a box or tube will be wrapped in premium gift wrapping and smaller items will be wrapped in a soft satin pouch (photo). An optional personalized gift message (250 max characters) will be printed on the packing slip. Pricing for all gift-wrapped items will be hidden from packaging.
SAFETY
Always point umbrellas away from you when opening and closing, as some are spring loaded. As a precaution, allow at least 3 ft of space in front of you when opening.
PRIVACY POLICY
We use the information customers provide when placing an order only to facilitate shipment of the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order. We collect the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations. The information we collect is used for internal review, used to improve the content of our Web page, used to notify customers about updates to our Web site, and not shared with other organizations for commercial purposes. Davek does not rent, sell, or share personal information about you with other people or nonaffiliated companies except to provide products or services you've requested, when we have your permission, or under the following circumstances: We may disclose personal information we collect from you if required to do so by law or in the good-faith belief that disclosure is necessary (a) to obey the law or comply with legal process served on us or our affiliates; (b) to protect and defend our rights or property or the rights or property of other users of our Site; (c) to act in an emergency to protect the personal safety of users of our Site or the public; or (d) the company is acquired or merged with another company.
With respect to security: We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site, We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.
COOKIE POLICY
What are cookies?
Cookies are simple text files that are stored on your computer or mobile device by a website’s server. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier, website’s domain name, and some digits and numbers.
What type of cookies do we use?
Necessary cookies
Necessary cookies allow us to offer you the best possible experience when accessing and navigating through our website and using its features. For example, these cookies let us recognize that you have created an account and have logged into that account to access the content.
Functionality cookies
Functionality cookies let us operate the site in accordance with the choices you make. For example, we will recognize your username and remember how you customized the site during future visits.
Analytical cookies
These cookies enable us and third-party services to collect aggregated data for statistical purposes on how our visitors use the website. These cookies do not contain personal information such as names and email addresses and are used to help us improve your user experience of the website.
How to delete cookies?
If you want to restrict or block the cookies that are set by our website, you can do so through your browser setting. Alternatively you can visit www.internetcookies.org, which contains comprehensive information on how to do this on a wide variety of browsers and devices. You will find general information about cookies and details on how to delete cookies from your device.
If you have any questions about this cookie policy or our use of cookies, please contact us at support@davekny.com.
TERMS OF SERVICE
All products purchased on our website are subject to return or exchange only according to our Return Policy. Davek reserves the option to replace any item returned with a replacement model of comparable value. If your model is out of stock or no longer carried, we will send you a replacement model of comparable value at our discretion. We reserve the right to refuse service to anyone for any reason at any time. For all terms, conditions, policies and notices of our website, please visit our Terms of Service page.
