Davek umbrellas are built to last—with proper use, your umbrella should remain by your side for many years to come. All Davek umbrellas are covered under our famous Unconditional Lifetime Guarantee: If your umbrella should fail to function properly at any time for any reason whatsoever, we will gladly repair or replace it for free (except shipping). Forever. We want this to be the last umbrella you will ever need.
Purchases from DAVEKNY.COM:
All umbrellas purchased directly on davekny.com are automatically covered by the unconditional lifetime guarantee for repair.
Purchases from authorized retailers or websites:
Purchases from other websites or authorized retailers must be registered for coverage under the unconditional lifetime guarantee for repair:
IF YOU NEED TO SEND IN YOUR UMBRELLA FOR MAINTENANCE:
Send us the item and payment for return shipping & handling (click here to pay by credit card). You will receive an email with credit card payment confirmation shortly after the transaction is complete. Please send a copy of this transaction confirmation receipt back with the unit and be sure to include your shipping address with return. Please send to the address shown below.
DAVEK - Repair/Replacement 115 West 30th Street Suite 1205 New York, NY 10001 Attn: Lifetime Guarantee
NO DROP-OFFS, please mail the product to us.
Do not return the product to the store at which it was purchased. Please ensure that the umbrella(s) are completely dry before packaging. Do not include your loss protection card with the return (keep this in case you lose your umbrella). Allow 2 weeks for replacement unit. Davek reserves the option to replace any item returned with a replacement model of comparable value. If your model is out of stock or no longer carried, we will send you a replacement model of comparable value at our discretion. This warranty does not apply for products purchased via unauthorized third-party dealers (i.e. eBay, unauthorized Amazon sellers, etc.).
For U.S. addresses only.
Every Davek umbrella comes with a unique “loss protection” serial number. If you lose your umbrella, you can use this number to redeem a replacement umbrella at up to 50% off the regular retail price. Redemptions are limited to one replacement per original purchase and the number automatically deactivates after first use. Click here to redeem your replacement. Please note: We do not replace lost loss protection cards. We recommend that you store the number in a safe place.