FAQ & TROUBLESHOOTING

System requirements
FAQ
Troubleshooting
Support


System requirements

  • Apple: iOS 8+; iPhone version 5C/S or later.
  • Android: Android 4.4.4 (KitKat)+; Samsung S4 or later.


FAQ
How do I turn Loss Alert on?
How do I turn Loss Alert off?
Do I need to turn on my app whenever I want to track my umbrella?
What are false notifications?
I don’t seem to get a range exit alert precisely at 30 feet.
How long will it take for the umbrella to go into sleep mode?
How long will the battery last?
What is the warranty?
How can I see my notification history?
Can I load more than one umbrella?
How can I personalize the name of my umbrella?
How do I pause the alert?
How do I turn Loss Alert on?
Pick up umbrella and hold it near your phone (< 2ft). Start the app and tap the CONNECT UMBRELLA button.
How do I turn Loss Alert off?
To turn off Loss Alert, just tap on the trash icon on the screen. This will remove the umbrella from the app and terminate the service. Loss Alert will also automatically shut itself down at the end of day.
Do I need to turn on my app whenever I want to track my umbrella?
Yes. You need to turn on the Davek Loss Alert app when you want to activate tracking. Once activated, Loss Alert will run continuously for the rest of the day. Turn it on in the morning or when you first need your umbrella—then it will run continuously for the rest of the day. It’ll automatically turn itself off at the end of the day.
What are “false notifications?”
False notifications are alerts that are sent inadvertently when you are still within proximity of the umbrella. This sometimes occurs when the radio signal from your umbrella is interrupted by obstacles, such as metal walls, doors, or even crowds. The most common barriers that would prompt a false notification are metal objects or doors. 
I don’t seem to get a range exit alert precisely at 30 feet.
Radio distance varies slightly from actual distance, depending on nearby materials and obstacles, so there may be a minor variance when a notification is sent.
How long will it take for the umbrella to go into sleep mode?
The umbrella will go to sleep after it is motionless for 12 continuous hours. Once motion is detected, the 12-hour timer resets.
How long will the battery last
The CR2032 coin battery should last approximately one year, depending on use. Here’s how to replace your battery.
What is the warranty?
The Davek Alert umbrella has an unconditional lifetime guarantee. If the umbrella breaks or fails to operate as intended at any time, you may send it back to us for a brand new replacement. For new replacement, you will need to pay only for return shipping and the cost of a new beacon chip (we replace the beacon chip for every return). The total cost of returning shipping and new beacon chip is USD $24.95. Upon receipt of the damaged unit, we will ship you a brand new replacement Alert umbrella. If you prefer, you may receive a non-beacon replacement for return shipping alone, USD $9.95.
How can I see my previous notifications?
Swipe down from the top of your screen to display your notification history.
Can I load more than one umbrella?
Davek Loss Alert will connect to any Davek umbrella which features a beacon chip. However, you can only track one umbrella at a time.
How can I personalize the name of my umbrella?
  1. Start app and connect to your umbrella
  2. Tap umbrella name and go to SETTINGS
  3. In Settings page, tap on umbrella name. A keyboard will display.
  4. Hit backspace key and type new name
  5. The new name will now be stored in your phone.
How do I pause the alert?
Occasionally, you may want to pause Loss Alert without removing the umbrella from the app. This may be useful if you are in a confined space for a period of time with your umbrella. To pause, tap the umbrella name on the app's home screen to go to Settings. Turn Loss Alert off. The status of the umbrella will display PAUSE. All ranging and alert notifications will stop when the setting is paused. If you restart the app, the setting will automatically turn back ON, resuming umbrella tracking and notifications.


Troubleshooting
I cannot connect to my umbrella.
I am not getting an exit alert when I walk away from my umbrella.
I am not getting an activation message when I retrieve my umbrella.
I get a range exit alert when I put my umbrella in my bag.
The umbrella LED light doesn’t flash whenever I pick up umbrella.
How to check battery level
How to change umbrella battery
I cannot connect to my umbrella.

  • Make sure that the umbrella is within 1 foot of umbrella when you try to connect
  • Shake the umbrella gently for 5 seconds to restart the motion detector.
  • Check to see if your umbrella’s battery is depleted. Reinsert the battery within the umbrella's handle cap. After insertion, if the LED light does not flash, the battery must be replaced.
I am not getting an exit alert when I walk away from my umbrella.

  • Make sure the umbrella is connected to the phone: Start app and check to see if the umbrella’s name appears on the app’s home screen. If not, hold umbrella within 2 ft of phone and tap Connect Umbrella button to connect.
  • You must exceed 30 feet from umbrella to receive alert.
  • Once you receive an exit alert (“Umbrella is out of range.”), you must return back to within 2 feet of the umbrella for 10 seconds to reset the alarm.
  • Make sure that the umbrella status shows “Connected.” If the status is not connected, you must return back to within 2 feet of the umbrella for 10 seconds to reset the alarm.
  • Make sure the umbrella’s setting is set to ON. Start app and tap on the umbrella name on home screen. Make sure Loss Alert is set to ON.
I am not getting an activation message when I retrieve my umbrella.

  • Make sure the umbrella is connected to the phone: Start app and check to see if the umbrella’s name appears on the app’s home screen. If not, hold umbrella within 2 ft of phone and tap Connect Umbrella button to connect.
  • Make sure you are within 2 feet of the umbrella for 10 seconds.
  • If the umbrella’s status shows “Connected,” you are already connected—you will not receive another entry alert until you go out of range and return to umbrella.
  • Make sure the umbrella’s setting is set to ON. Start app and tap on umbrella name on home screen. Make sure Loss Alert is set to ON.
I get a range exit notification alert when I put my umbrella in my bag.

Davek Alert works best when the umbrella is exposed. Performance may vary if the umbrella in inserted into a bag (or container). Radio signal may drop, depending on the bag’s material, material thickness, and items inside. If you find you are receiving a false alert while your umbrella is inside your bag, put the alert on pause while it’s inside your bag. If you keep your umbrella regularly inside a bag which you use daily, then we would recommend turning the alert off until you use your umbrella.
The umbrella LED doesn’t flash whenever I pick up umbrella

The umbrella’s LED will flash only when awakened from sleep mode. The umbrella will go into sleep mode when no motion is experienced for 12 continuous hours. After sleep mode, if the umbrella is moved, the LED will flash indicating that the umbrella has awoken. You can also reinsert the umbrella battery to force the LED to flash.
How to check battery level

  1. Start app and connect to your umbrella
  2. Tap on umbrella name to go to Settings
  3. Battery status will be either ACTIVE or LOW. Change your battery if it status is low.
How to change umbrella battery

  1. Using a coin, unlock the cap of the umbrella handle by rotating counterclockwise.
  2. Once unlocked, remove cap from base.
  3. Use a pencil or pen to push the battery out from the holder.
  4. Remove battery and insert new battery with plus (+) side facing up.
  5. LED light should flash, indicating that the battery was inserted correctly.
  6. Reinsert cap to handle base and lock by rotating clockwise until you hear a “click.”


Support

Call (212) 749-8746 for support or email us:  support@davekny.com