To expedite your replacement during the COVID-19 pandemic and the associated lockdown in New York, please follow the additional procedures below after you have paid the return shipping fee:
During this period, we will waive the requirement to return the damaged unit to us.
Procedures above are for customers who purchased directly on davekny.com website. For those who purchased outside davekny.com, please also include a copy of your purchase receipt from an authorized Davek dealer. We will email you after we receive your email, verify the original purchase and send replacements accordingly.
We sincerely hope you & your family remain safe during these trying times.