Temporary Repair & Replacement Procedures

To ensure the continued umbrella repair/replacement process during the COVID-19 pandemic and the associated lockdown in New York, please follow the (temporary) procedures below:

  • Please email a photo(s) of the damaged unit to support@davekny.com. Be sure the photo easily identifies the item as a Davek umbrella.
  • Include the following information:
    • Your full name
    • Your shipping address
    • The model and color
    • Approximate date of original purchase

Procedures above are for customers who purchased directly on davekny.com website.  For those who purchased outside davekny.com, please also include a copy of your purchase receipt from an authorized Davek dealer.  We will email you to confirm receipt of your email, verify the original purchase and send replacements accordingly.

We sincerely hope you & your family remain safe during these trying times.