Shipping and Billing
Most orders for In-Stock items begin the order process as soon as your online purchase is completed. Your In-Stock item will be shipped once the item is located in stock, your payment is approved, and the receiving address is verified. You will not be charged for any item until it is shipped to you. Delivery of your items can take anywhere from 3 to 8 full business days, depending on your location.
Returns for purchases made at davekny.com must be made within 30 days of purchase. When shipping a return, you must include the original packing supplies and receipt. Be certain to save copies for your records. Shipping and handling costs, gift box costs and other charges are non-refundable. We will not accept CODs or third-party billing for returned merchandise.
You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product. Your refund will include the cost of the item, plus any applicable sales tax, minus a 20% restocking fee. For items being sent to our Returns department, please be sure to ship your item by insured, traceable mail. This service is offered by UPS, USPS, and other carriers. Please include a note with your address and daytime phone number along with your instructions and a copy of your sales receipt or packing slip, and send to:
DAVEK Accessories, Inc.
150 West 28th Street
New York, NY 10001
NO DROP-OFFS, please mail the product back to us. Davek reserves the right to modify its exchange and return policy.
We use the information customers provide when placing an order only to facilitate shipment of the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order. We collect the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations. The information we collect is used for internal review, used to improve the content of our Web page, used to notify customers about updates to our Web site, and not shared with other organizations for commercial purposes. Davek does not rent, sell, or share personal information about you with other people or nonaffiliated companies except to provide products or services you've requested, when we have your permission, or under the following circumstances: We may disclose personal information we collect from you if required to do so by law or in the good-faith belief that disclosure is necessary (a) to obey the law or comply with legal process served on us or our affiliates; (b) to protect and defend our rights or property or the rights or property of other users of our Site; (c) to act in an emergency to protect the personal safety of users of our Site or the public; or (d) the company is acquired or merged with another company.
With respect to security: We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site, We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.